Frequently asked questions

From 30th March 2016 it is no longer possible to buy DVDs, Blu-ray discs, toys, games or other BBC related products direct from the BBC in the UK.


The BBC Shop has changed to become the digital BBC Store to meet the growing demand from consumers who want to enjoy programmes on digital devices. Please note that currently BBC Store is only available in the UK.


BBC Worldwide will continue to publish DVDs and Blu-ray discs which can still be bought from a wide range of retailers both online, on the high street as well as in supermarkets.

BBC Worldwide works with external organisations to create great BBC merchandise of favourite BBC shows such as Doctor Who and Sherlock and you will continue to be able to buy these products from many high street and online retailers as well as supermarkets.

It is sometimes possible to arrange for legitimate educational establishments to obtain a copy of a programme. For more information, please refer to the BBC Active website.

BBC iPlayer is a service for people in the UK. Due to rights agreements, you can only download or stream BBC iPlayer television programmes while you are inside the UK.


It is only possible to purchase, download or stream BBC Store television programmes while you are inside the UK because of rights agreements.

If you wish to purchase a copy of a programme or series you have watched on our channels, please check commercial availability via online or local retailers.


For a number of reasons related to rights and resources, the BBC is unable to loan out programme material to members of the public and it does not hold a stock of review copies to give away.


If you are a student/journalist/member of the public and wish to view an archive TV programme, please contact the BFI’s National Archive.


If you, or your company, organisation or property has been featured in a BBC programme, you may be able to purchase a copy. If you would like to request a copy please fill out the form on the BBC website.

For information about licensing clips from BBC programmes for commercial use please refer to the BBC Motion Gallery

If you are experiencing technical problems with any of our channels, please contact your operator first. If they are unable to help, please get in touch with us via BBC Worldwide channels.


In order for us to investigate fully, we will need details of the dates and times at which the problem occurred, the name of the programme and the channel and country in which you are watching. In addition, please tell us through which operator you receive our channels.